Privacy Policy

Effective date: September 11, 2026

Jackson Injury Firm LLC (“Jackson Injury Firm,” “we,” “us,” or “our”) explains in this Privacy Policy how we collect, use, and disclose information through jacksoninjuryfirm.com, our Facebook and Instagram lead forms, and communications about inquiries to our firm.

In brief: We use inquiry information for our own intake and to respond to requests for legal assistance. We use Salesforce to manage leads. We do not sell information submitted through our lead or contact forms or provide it to other law firms or unaffiliated marketers for their own marketing. Service providers help us operate our website, manage inquiries, and measure advertising, as explained below.

1. Information we collect

  • Contact information: Your name, email address, telephone number, and location information such as state and ZIP code when you provide them.
  • Inquiry information: The type of matter, incident date, a description of what happened, and other information you submit. Depending on the form and your responses, this may include information about injuries, medical treatment, or a death. Information about health or legal matters can be sensitive.
  • Communications and preferences: Messages you send, our responses, contact preferences, and records of text-message consent or opt-out requests.
  • Website and advertising information: Technical and usage information such as IP address, browser and device information, pages visited, referring pages or ads, timestamps, and cookie or similar identifiers. Call-tracking services may also process caller numbers, call times, duration, and the source of a call.

Please provide only a brief summary needed for an initial inquiry. Do not send Social Security numbers, financial account information, medical records, or other highly sensitive documents through website or social-media forms. Contact the firm to discuss an appropriate way to provide documents if needed.

2. How we use information

We use information to respond to inquiries, evaluate potential matters, arrange consultations, communicate about requested services, manage intake in Salesforce, maintain appropriate business records, operate and protect our website, troubleshoot problems, and understand which advertising generates inquiries. We may also use information to comply with legal and professional obligations and to establish, exercise, or defend legal rights.

3. Service providers and other disclosures

Information may be processed by service providers that support our operations, including Salesforce for lead management; WordPress, Gravity Forms, hosting, security, and email-delivery services for website inquiries; WhatConverts for call and lead attribution; and providers that assist with communications and website or advertising management.

We may disclose information when you direct or authorize us to do so, when required by law or valid legal process, or when reasonably necessary to protect legal rights, safety, or security, subject to applicable confidentiality obligations. This policy does not override duties that apply to information we receive in a professional capacity.

Our statement about not selling or distributing form inquiries does not mean that no information reaches third parties. Website analytics, advertising technologies, and the platform on which you complete a lead form can process information as described in the next section.

4. Cookies, analytics, advertising, and social-media forms

Our website is configured with Google Analytics, Meta Pixel, and WhatConverts. These services can use cookies, pixels, or similar technologies to collect usage information, attribute inquiries to ads or other sources, and measure advertising performance. Google and Meta may associate information with their own identifiers or accounts and use it under their respective privacy policies. Website hosting and security tools may also use cookies or logs to provide functionality and protect the site.

When you submit a Facebook or Instagram lead form, Meta processes your information on its platform and makes the submitted information available to Jackson Injury Firm. Our use of that information is described in this policy; Meta’s own processing is governed by its privacy policy. Embedded content and links to other websites may involve those providers’ own cookies and data collection.

You can manage cookies through your browser settings and manage advertising preferences through your Google or Meta account. Blocking cookies may affect website features, and changing an ad preference does not necessarily stop all data collection. This policy is a disclosure, not a cookie-consent control.

5. Calls, email, and text messages

If you provide contact information, we may use it to respond about your inquiry through the channels described on the form. Our website offers a separate, optional text-message consent checkbox. If you opt in, messages concern your inquiry; frequency varies and message and data rates may apply. Reply STOP to cancel text messages or HELP for assistance. You may also contact us at the email below to update your communication preferences. Text-message consent is not required to request a free consultation.

We do not sell or share mobile numbers or text-message opt-in information with other firms or marketers for their own marketing. Providers that help deliver messages or administer intake may process this information for those services. A request to stop optional messages does not require deletion of records we must retain or prevent communications required by law.

6. Retention and security

How long information is retained depends on the nature of the inquiry, whether an attorney-client relationship is established, applicable legal and professional recordkeeping requirements, and legitimate operational or dispute-related needs. There is no single retention period for every category of information. You may contact us to ask about information relating to you.

We use website security and access-management tools, but no website, email system, or internet transmission can be guaranteed completely secure. Please avoid sending sensitive documents through general inquiry channels. Our providers may process or store information in the United States or other locations where they operate.

7. Your requests and choices

You may contact us to request access to, correction of, or deletion of personal information relating to you, or to ask about our handling of it. Depending on the law that applies, additional privacy rights may be available. We may need to verify your identity and authority before responding. Requests are subject to applicable exceptions, including legal recordkeeping, professional obligations, security, and the rights of others. Please do not email identity documents or sensitive case details with your initial request.

8. Children

Our website and lead forms are intended for adults seeking legal assistance and are not directed to children under 13. A parent or guardian may contact us about a matter involving a child. If you believe a child has submitted personal information directly, please contact us so we can review the circumstances and address the information appropriately.

9. No attorney-client relationship from an inquiry

Submitting a form, sending a message, or reviewing this policy does not by itself create an attorney-client relationship or mean that the firm has accepted a matter. Do not assume that a website or social-media submission is privileged or a secure way to send confidential documents. Nothing in this policy waives any confidentiality duty that applies under law or professional rules.

10. Changes and contact information

We may update this policy to reflect changes to our practices or requirements. The effective date above identifies the current version. Please review this page periodically.

For privacy questions or requests, contact:

Jackson Injury Firm LLC
Attention: Privacy Requests
210 Trilith Pkwy, Suite 100 #1
Fayetteville, GA 30214
Email: [email protected]
Contact Jackson Injury Firm